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(03) 9000 1234Our team designs and builds custom AI agents in Melbourne, so you can sit down with the people building yours.
From intake assistants for CBD professional firms to reservation agents for Fitzroy restaurants and booking agents for allied health clinics, each agent answers from your approved content, takes defined actions and hands over to your staff when it should.
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AI Agent Development in Melbourne
Melbourne’s economy leans heavily on services that run on conversations: law and accounting firms fielding new-matter enquiries, cafés and restaurants juggling bookings, clinics handling appointment changes and education providers answering the same course questions every intake.
Much of that work is repetitive, time-sensitive and often arrives after hours, when nobody is at the desk to respond and the enquiry quietly goes cold by the next morning.
That makes a well-scoped AI agent genuinely useful, but only if it is built around how your business actually operates. A Richmond physiotherapy practice needs an agent that respects its booking rules and never gives clinical advice. A Southbank firm needs intake that gathers the right facts, runs a conflict-check handover and avoids anything resembling legal advice. A Brunswick café group needs something different again: quick answers on bookings, menus and functions.
Because we are based here, we can run discovery workshops with your front desk, practice managers and owners in the same room. We map the questions customers really ask, agree what the agent must never do and decide exactly where a person takes over. The result is an agent that reflects your service standards, handles personal information carefully under the Privacy Act and improves with ongoing monitoring, reviewed with you in person whenever that is useful.
Local Melbourne team
Serving Melbourne, VIC
The Challenge
These are the issues we hear most often from Melbourne teams who have tried an off-the-shelf bot or are weighing up their first agent.
Professional services firms want faster intake but cannot risk an agent appearing to give legal, financial or tax advice. Without firm guardrails and wording reviewed by your team, a generic chatbot can say far more than it should.
Hospitality venues in Fitzroy, St Kilda and the CBD get booking, dietary and function questions exactly when staff are busiest. Messages pile up across Instagram, Messenger and email, and unanswered enquiries quietly turn into bookings elsewhere.
Allied health and medical practices lose time to rescheduling calls and basic questions. Patients expect online booking, but practice managers worry about privacy, clinical questions and an agent getting appointment types or practitioner availability wrong.
Growing Melbourne teams keep procedures, templates and policies in shared drives, intranets and inboxes. New staff interrupt senior people for answers, and nobody is quite sure which version of a document is current or who last approved it.
Our Approach
You work directly with our Melbourne team, in person where it helps and online for everything else.
We start with an in-person discovery session at your office or ours, mapping real customer questions, approval rules and handoff points with the staff who handle them every day, so the agent reflects how your business actually works.
Together we define what the agent can discuss, what it must refuse and which phrases need sign-off. For firms and clinics, that includes clear disclaimers, AI disclosure and an immediate handoff for anything resembling legal, financial or clinical advice.
Agents can check availability in your booking platform, create CRM records, log intake details or confirm reservations. Every action is limited to what you approve, important steps require confirmation and each one is recorded so your team can review exactly what happened.
Before launch we test the agent against tricky, real-world scenarios from your business. After launch we review conversations, fix gaps in its knowledge and adjust guardrails, meeting in person for reviews whenever that suits you.
What We Offer
From a focused website chat assistant to an agent that works across several of your business systems, we scope each build around a clear job to be done. Everything is designed, built and tested in-house by our local Australian team.
An AI support agent can answer common questions about orders, services, policies and opening hours around the clock, using your approved content rather than guesswork.
It can check order status, log support tickets and collect the details your team needs. When a question is complex, sensitive or the customer simply wants a person, it hands over smoothly with the full conversation attached.
A website chat agent can greet visitors, answer pre-sale questions, recommend the right service or product and capture qualified leads straight into your CRM.
Unlike rigid button-based chatbots, it understands natural questions and responds conversationally. We train it on your offering, tone and qualifying criteria, so it supports your sales process instead of frustrating potential customers.
Missed calls are missed opportunities, especially for busy trades, clinics and service businesses.
An AI receptionist can answer calls, respond to common questions, take messages, book appointments and transfer urgent callers to the right person. We design natural-sounding conversations with Australian accents in mind, clear disclosure that callers are speaking with AI and an easy route to a human.
Your team shouldn’t have to dig through shared drives to find a policy, procedure or product spec.
We build internal assistants using retrieval-augmented generation (RAG), so answers are drawn from your own documents and include references to the source. Access controls ensure staff only see information they’re permitted to, and content stays up to date as documents change.
The most useful agents don’t just talk, they get things done.
Using tool use and API integrations, agents can check availability, create bookings, update CRM records, raise invoices or look up job details. We carefully limit what each agent is allowed to do, require confirmation for important actions and log every step so you can see exactly what happened.
The Model Context Protocol (MCP) is an open standard for connecting AI assistants to business tools and data.
We build MCP servers that give Claude and other compatible assistants secure, controlled access to your systems, such as your CRM, inventory or project management software, so your team can work with that information directly from their AI tools.
Areas We Serve
We build agents for businesses across Greater Melbourne, from CBD and Docklands firms to hospitality venues in Brunswick and Footscray, clinics in Box Hill and Glen Waverley, and trades and manufacturers around Dandenong and Werribee. Being local means workshops, training sessions and reviews can happen face to face whenever that is the most useful option.
Mon–Fri, 8:30am–5:30pm AEST · in-person meetings at our Collins Street office
The kinds of local searches we help Melbourne businesses show up for on Google and in AI answers.
How We Work
No jargon, no surprises. Here’s exactly how we take you from first call to measurable growth.
We start with a free call to understand your customers, team, systems and goals, and identify where an AI agent could genuinely help.
We define the agent’s purpose, knowledge sources, tone, boundaries, actions and handoff rules, then document example conversations for your approval.
You receive a written proposal with scope, integrations, timeline, a project quote and estimated running costs before any development begins.
We prepare your knowledge base, build the agent, connect your systems and add guardrails, logging and human handoff pathways.
We test against realistic scenarios and edge cases, refine with your feedback, then launch, often starting with a limited rollout.
We review conversations, track accuracy and handoff rates, update knowledge as your business changes and keep improving the agent over time.
FAQ
Yes. Our team is based in Melbourne, so we can run discovery and design workshops at your premises or at our office. Getting your front-of-house staff, practice manager or intake team in the room early makes a real difference, because they know which questions customers ask and where things go wrong. Later testing sessions and launch training can also happen face to face, with everything else handled online through shared test environments, video calls and email.
It can be, with the right boundaries. We design intake agents to collect facts, explain your process and book consultations, not to give advice. Your team approves the wording, the agent includes clear disclosure that it is AI, and anything sensitive or ambiguous goes straight to a person. We also minimise the personal information it collects and set retention rules that suit your obligations under the Privacy Act, and document how conversation data is stored and who can access it.
Yes, provided your reservation system offers an integration. A Melbourne venue’s agent can answer questions about menus, dietary options and opening hours, check availability and create or change bookings through website chat, Instagram or Messenger. For functions and larger groups, it can collect the details and pass a complete enquiry to your events team rather than confirming something staff have not reviewed. Your booking rules, deposit policies and cut-off times are built into its instructions.
No AI agent is perfect, so we plan for mistakes. Agents only answer from content you approve, and when they are unsure they say so and hand over to your team. Every conversation is logged, so you can review what happened. During monitoring we look for wrong or weak answers, update the knowledge base or guardrails and re-test before changes go live. Over time, that review cycle makes the agent noticeably more reliable.
Every agent is quoted per project, because a website FAQ assistant and an agent connected to your booking system and CRM involve very different amounts of work. We start with a free discovery call to understand your goals, systems and volumes, then provide a fixed scope and quote. Ongoing monitoring and improvements can be included so the agent keeps getting better after launch. You will know the full scope and cost before any work begins.
Book a free discovery call. We will talk through the conversations your team handles every day, where an agent could help and where a person should stay in charge, then outline a clear, practical first build.
Contact
Tell us what you’re working on. We reply to every enquiry within one business day, with honest advice and no pressure.
Michael Reid & team · Melbourne VIC 3000 · Mon–Fri, 8:30am–5:30pm